Privacy Policy for PS Tech

At PS Tech, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make purchases, and interact with our services. We want to ensure transparency and provide clarity regarding your rights and our responsibilities in handling your personal data.

By using our services, you agree to the collection and use of your personal information as outlined in this Privacy Policy. Please take a moment to read through the following details carefully.

1. Information We Collect

We collect different types of information in order to provide our services and improve your experience. The information we collect can be categorized as follows:

1.1 Personal Information

When you engage with PS Tech, such as making a purchase or signing up for our services, we collect the following personal details:

  • Identity Information: Name, date of birth (if necessary for age verification).
  • Contact Information: Email address, phone number, shipping and billing addresses.
  • Payment Information: Credit/debit card details, bank account information, and transaction records.
  • Device Information: IP address, browser type, operating system, and device type.

1.2 Purchase & Transaction Information

This includes details related to the products you purchase, including mobile phones (Samsung, Apple iPhone, MacBook, iPad), accessories, and pre-owned devices, such as:

  • Product names and descriptions.
  • Purchase price, date of transaction, and order ID.
  • Payment method and billing information.

1.3 Communication Data

We may collect data from interactions you have with our customer service or support team. This includes email correspondence, live chat logs, phone conversations, and feedback submitted via surveys or forms.

1.4 Technical Data

We may also collect information about your usage of our website and services, including:

  • Cookies: We use cookies to improve your experience and tailor the content and advertising to your preferences. Please see our Cookie Policy for more details.
  • Log Data: Information such as the pages you visit, the time spent on our website, device identifiers, and browsing behavior.

2. How We Use Your Information

We use the personal data we collect for several purposes, including but not limited to:

2.1 Order Fulfillment & Service Provision

We use your information to process and deliver the products you purchase, manage your orders, and send order confirmations or shipping updates. This includes:

  • Verifying your payment details.
  • Arranging product delivery across the Middle East.
  • Communicating about the status of your order, including returns, exchanges, and refunds.

2.2 Customer Support & Communication

We use your contact information to respond to inquiries, provide customer support, and address any issues related to your products or services. This includes:

  • Handling warranty claims and returns.
  • Responding to complaints, feedback, or requests for information.
  • Notifying you of important updates regarding your orders or services.

2.3 Marketing & Promotional Activities

With your consent, we may use your data to send promotional materials, product updates, special offers, and newsletters that we believe may interest you. You can opt-out of marketing communications at any time.

2.4 Service Improvement

We analyze customer interactions, browsing behaviors, and feedback to enhance our website and services, ensuring that we meet your needs and preferences.

  • We may use your data to perform market analysis, personalize product recommendations, and improve the customer experience.

3. Data Security

PS Tech takes the protection of your personal data seriously and implements various measures to ensure its security:

3.1 Encryption

All sensitive data, such as payment information, is encrypted during transmission using SSL (Secure Socket Layer) technology, ensuring that your data is protected.

3.2 Access Control

We restrict access to your personal information to authorized personnel only. All employees handling sensitive data are trained to follow strict security protocols.

3.3 Storage & Backup

We store your data in secure databases with adequate security measures to protect it from unauthorized access, alteration, or loss. We also back up our data regularly to prevent data loss in case of system failures.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted partners or service providers in the following situations:

4.1 Service Providers

We may share your data with third-party service providers who assist us with:

  • Payment processing: Such as payment gateways and banks.
  • Delivery services: Shipping companies and logistics providers for the delivery of your products.
  • IT Services: Hosting and cloud storage providers, website analytics, and customer relationship management (CRM) platforms.

4.2 Legal Requirements

We may disclose your personal information when required by law or legal process, such as:

  • Complying with government regulations or court orders.
  • Responding to claims or disputes regarding our services.
  • Protecting the rights, property, or safety of PS Tech, our customers, or others.

5. Your Rights and Control Over Your Data

You have the following rights regarding your personal information:

5.1 Access to Your Data

You may request a copy of the personal information we hold about you, along with details about how it’s used and shared.

5.2 Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.

5.3 Withdrawal of Consent

If you’ve previously consented to receive marketing communications, you can opt out at any time by clicking the unsubscribe link in the emails or contacting our support team.

5.4 Deletion of Your Data

You can request the deletion of your personal information, subject to certain conditions, such as ongoing contractual obligations or legal requirements.

5.5 Data Portability

You may request to receive your personal information in a structured, commonly used, and machine-readable format, or ask us to transmit it to another service provider if technically feasible.

To exercise any of these rights, please contact us at the details provided in the Contact Us section below.

6. Extended Warranty & Return Policy

We offer an extended warranty for the products you purchase from us. If you opt for the extended warranty, it will be provided according to the terms and conditions specific to your product.

  • Warranty Claims: Customers are responsible for shipping charges when submitting a warranty claim. The warranty will be honored based on the package associated with the product purchased.
  • Return Policy: We have a 10-day return policy, allowing you to return the product in its original, unopened condition for a full refund. Products that have been opened are subject to a 25% deduction from the refund amount.

7. International Delivery

PS Tech offers delivery across the Middle East region. Please note the following:

  • Customs Duties & Taxes: You are responsible for any customs duties, taxes, or import fees associated with the delivery of your products in your country.
  • Regional Laws & Regulations: Delivery may be subject to regional laws and regulations, and some products may be restricted or unavailable for delivery in certain countries.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your experience on our website and provide personalized content and advertisements. Cookies help us remember your preferences, track website traffic, and improve overall site functionality.

  • Cookies Settings: You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of some parts of our website.

9. Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy as necessary to comply with legal requirements or reflect changes in our services. All updates will be posted on this page with the “Last Updated” date indicating the latest changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to contact us:

PS Tech Customer Support
Email: [email protected]
Phone: +971-50-1010-841
Website: www.pamirstar.com

By using PS Tech services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. Thank you for trusting us with your personal data.

Additional Notes:

This version covers a wider range of customer concerns such as data portability, cookies, and legal disclosures, and includes more information on customer rights regarding their data. It also includes legal jargon and practices that may help PS Tech comply with data privacy laws like GDPR and other regional privacy regulations. Be sure to tailor the details as needed based on your specific region or applicable law.