We provide a seller warranty on all products, covering manufacturing defects. Additionally, the 1+1 extended warrantyis offered on your first purchase and can be subscribed to for subsequent purchases.
Yes, all our products are sourced directly from authorized distributors and come with official warranties. We guarantee the authenticity and quality of every item we sell.
If you receive a defective product, please contact customer support within 15 days of receiving your order. We will guide you through the return or replacement process, and the return shipping fee may be waived for defective items.
The 1+1 extended warranty is a special offer that extends your product warranty for one additional year on your first purchase. After your first purchase, you can choose to purchase additional warranty options for future devices.
Refunds to your Pamir Star wallet are processed within 24 hours after approval. Bank refunds take 5-7 business daysafter the final decision.
All first-time purchases come with a 1+1 extended warranty as a welcome offer. To activate it, simply create an account and register your device. For subsequent purchases, you can add extra warranty options during checkout.
We accept secure payments through Visa, Mastercard, PaySafe, and ZIINA UAE for seamless checkout. All payment methods are encrypted and secure.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through the delivery carrier’s website.
You can reach our customer support team via:
- Email: support@pamirstar.com
- Phone: +971-50 1010 841
- Live Chat: Available on our website during business hours.
20. What are your business hours?
Our support team is available from 10:00 to 18:00 , MONDAY to SATURDAY.
Yes, we have a state-of-the-art repair lab equipped with the latest technology to handle a wide range of device repairs.
Yes, we provide comprehensive support for setting up and managing storefronts on popular platforms like Noon and Amazon, including product listings and marketplace integration.
